Staff Training |
Outcome – Staff will be able to: |
| APPRAISING PERFORMANCE |
Carry out effective appraisals and set performance standards
which will motivate staff and enhance their future performance |
| BUDGETS |
Control and co-ordinate budgets effectively to reduce
the risk of exceeding budget levels |
| BULLYING AND HARASSMENT |
Recognise bullying and harassment and set up procedures
for dealing with claims. Prevent bullying and harassment through the use
of effective processes and by heightening awareness |
| BUSINESS PLANNING |
Prepare a draft business plan including marketing, production/service
planning and financial aspects such as cash flow and break even |
| CHANGE MANAGEMENT |
Plan for change, identify human and financial factors
and overcome resistance to change positively |
| COACHING & MENTORING |
Improve the work of others by encouraging and challenging
them to take on responsibility. Build confidence and bring out potential
by defining and helping them to achieve performance goals |
| COMMERCIAL AWARENESS |
Understand how the economy and internal/external influences
may have a bearing on the performance of the organisation. Work within these
constraints to meet objectives |
| (TAKING A) COUNSELLING APPROACH TO IMPROVE POOR PERFORMANCE |
Overcome poor performance by using counselling skills
to encourage people to take responsibility for their behaviour and look
for ways to improve this |
| DELEGATION |
Identify suitable candidates for delegation and apply
and control delegation to spread the workload and improve motivation through
increasing responsibility |
| DISCIPLINARY PROCEDURES |
Investigate, record and conduct disciplinary issues and
interviews |
| ETHICS AND SOCIAL RESPONSIBILITY |
Benefit from being ethically and socially aware by understanding
the effects of making ethical decisions and the potential conflict between
ethics and profit. Appreciate the duty to stakeholders and accept and fulfil
responsibilities to these, including customers and the local community.
|
| FINANCIAL MANAGEMENT |
Understand and calculate break even, prepare cash flow
statements and forecasts, understand the balance sheet, carry out investment
appraisals and cost benefit analysis for projects |
| GRIEVANCE PROCEDURES |
Investigate, record, prepare for and conduct grievance
interviews whilst respecting peoples rights and adhering to the law |
| IMPROVE TEAM PERFORMANCE |
Use motivation techniques, communication skills including
listening, giving instructions and giving feedback. Set and monitor standards
of performance |
| INVESTMENT APPRAISAL |
Use investment appraisal techniques to quantify risks
of a proposed investment and to calculate the return |
| LEADERSHIP SKILLS |
Create vision and motivate the team, identify their management
style and improve communication methods to meet the needs of the team |
| MARKETING |
Describe the marketing process, identify the market including
segmentation, define the marketing mix, and understand the implications
of external influences on marketing decisions. |
| MEETINGS & BRIEFINGS |
Prepare for, run and follow up meetings and team briefings,
including applying basic presentation techniques |
| MOTIVATING THE TEAM |
Identify poorly motivated members of the team and use
appropriate theories and techniques to boost levels of motivation and increase
morale |
| PERFORMANCE MANAGEMENT |
How to manage team performance using appraisal interviews,
techniques for improving performance and motivation techniques |
| PLANNING, PRIORITISING, ORGANISING & CONTROLLING WORK |
Understand and be aware of the planning cycle and planning
tools, improve organisational skills and learn the key steps to prioritising,
communicating and controlling plans with a view to improving productivity |
| RECRUITMENT, SELECTION & INTERVIEWING SKILLS |
Understand recruitment policies and procedures including
legal requirements, prepare for and carry out selection interviews |
| RESOURCES MANAGEMENT |
Identify and control resources such as equipment, staff
and materials and avoid the misuse of these |
| STRATEGIC PLANNING |
Define objectives and format a strategic plan to achieve
these |
